NHS GP Practice · West London
📞 0208 574 5136 ✉ salujaclinic@nhs.net
S SALUJA CLINIC SALUJA CLINIC
NHS Patient Feedback Initiative

Friends &
Family Test

Your feedback shapes the care we deliver. Each month, we invite patients to share how likely they are to recommend Saluja Clinic — because every voice matters.

NHS Friends & Family Test Mandatory NHS feedback — collected every month to improve patient care
Latest Results · February 2025
Overall Patient Satisfaction
0%
recommended
0
Responses
0
Positive
0
Neutral
0
Negative

How Did We Do?

Take a moment to share your recent experience at Saluja Clinic. Your honest feedback helps us continually improve our services.

Your Voice Shapes Our Care

The NHS Friends and Family Test (FFT) is a feedback tool that helps us understand whether patients are happy with the care they receive, so we can continuously improve our service.

Results are published monthly on this page and submitted to NHS England. Your responses are completely anonymous and take less than a minute to complete.

We review every piece of feedback — including comments — at our regular clinical governance meetings to drive real, measurable improvements.

Your feedback is anonymous. We do not collect any personal information as part of the Friends & Family Test. Your responses cannot be traced back to you.
1

Collected Monthly

Anonymous responses are gathered throughout the month from patients who have recently attended the practice.

2

Reviewed & Discussed

Results are reviewed at our clinical governance meetings with all clinical and administrative staff.

3

Published & Reported

Monthly results are published here and submitted to NHS England as required by our NHS contract.

Step 1 of 3
Thinking about your last visit, how likely are you to recommend Saluja Clinic to friends and family?
This is the standard NHS Friends & Family Test question
What did we do well? And what could we improve?
Optional — but really valuable. Be as specific as you like.
What went well
What could be improved

Thank You!

Your feedback has been recorded. We genuinely appreciate you taking the time — it helps us keep improving care at Saluja Clinic.

Results are reviewed monthly at our clinical governance meetings and published on this page. Your response is completely anonymous.

Patient Satisfaction Dashboard

Feb 2025
Jan 2025
Dec 2024
Nov 2024
Oct 2024
Positive
0%
▲ +2% vs last month
Total Responses
0
▲ +12 vs last month
Neutral
0%
— same as last month
Negative
0%
▼ -1% vs last month
Response Breakdown
February 2025 — 78 total responses
😄 Extremely likely
50
🙂 Likely
24
😐 Neither
3
😕 Unlikely
1
😞 Extremely unlikely
0
🤷 Don't know
0
12-Month Trend
% recommending Saluja Clinic — rolling 12 months
Positive
Neutral
Negative
Month Positive Neutral Negative Total

Prefer to Submit Online?

You can also submit your Friends & Family Test response directly via NHS England's online portal, or through the NHS App on your mobile device.